Smart Routing

Every request reaches exactly the right person, automatically.

Stop manually deciding who needs to approve what. Approvals24 routes requests based on role, hierarchy, department, spend threshold, or any custom rule — with zero manual intervention.

The problem

Routing mistakes are the single biggest cause of approval delays

When employees have to guess who to send a request to, they get it wrong. Requests land on the wrong desk, bounce between departments, or sit unread because the approver didn't know it required their attention. Approvals24 eliminates routing guesswork with rules that match your org structure and policies exactly.

Where manual routing breaks down

“I forwarded it to my manager but it needed Finance too.”
Without routing rules, requesters don't know all the stakeholders a request needs to pass through. Critical approvers get missed.
“The director approved it but she wasn't actually authorised to.”
Spend authority limits only work when routing enforces them. Manual processes let requests slip past the wrong approver level.
“Our manager left — nobody knew who to send requests to.”
People-based routing breaks every time someone leaves, changes roles, or goes on leave. Rule-based routing adapts automatically.

How smart routing works

Define the rules once. Every request finds its own path.

Role-based Routing

Route to whoever holds a role — not a specific person. When the Finance Manager changes, requests automatically find the new one.

Zero disruption on org changes

Spend Threshold Routing

Requests under €5k go to a manager; over €20k escalate to the CFO. Define as many tiers as your policy requires — enforced automatically every time.

100% policy enforcement

Department Routing

Route cross-functional requests to each relevant department in the right sequence — IT reviews access, Finance approves budget, Legal signs off contracts.

50% fewer routing errors

Delegation & Cover

Approvers on leave? Set a delegate and requests reroute automatically. No bottlenecks, no requests sitting unread while someone is on holiday.

Zero holiday bottlenecks

Ready to route every request to the right person, automatically?

We'll map your approval hierarchy and show you how smart routing works in practice — in 30 minutes.